| When taking a systemic approach |
|
the effectiveness and
efficiency
|
| of applying the systems principles to an organizational issue is
dependent on the quality of communication. |
|
The convergent model of communication is a diagnostic tool for
identifying where miscommunication may be occurring when mutual
understanding is required.
|
|
Within a systemic approach we are concerned about three aspects
of the model
|
|
perception (whether those in communication have a similar capacity
to record the information being transmitted);
interpretation (the almost instantaneous categorisation that is
put onto received information); and
understanding (the sense made about the information including
appropriation of values that converts information to knowledge).
|
|
Systemic Thinking requires participants to suspend judgement (the
application of their own unique set of values) as long as possible
while the diversity of perspectives are explored and nurtured. Such
a delay increases the likelihood that understandings gained will
be more inclusive and therefore more likely to be mutually held.
|
 |
